Agent Knowledge & Training - Leadblanc

Leadblanc uses semantic vector embeddings and hybrid search to retrieve precise business knowledge before synthesizing any reply.

Data Sources

Under Build > Data Sources, you can connect:

Web Crawling: Enter your homepage or sitemap. Our crawler traverses internal links, extracts clean markdown, and indexes your pages.
Documents & PDFs: Upload product manuals, return policy documents, pricing sheets, and technical guides (.pdf, .docx, .txt, .csv).
Custom Q&A Pairs: Direct question-and-answer pairs for high-priority business facts where exact phrasing is essential.

Instructions & System Prompt

In Build > Instructions, define your agent’s core operating principles:

You are the Leadblanc Commerce Assistant for Acme Corp.
- Speak in a warm, polite, and consultative tone.
- When recommending products, highlight at least one key feature and offer direct links.
- If an item is out of stock, offer our pre-order waitlist rather than turning the customer away.
- Always quote prices in the customer's local currency.

Safety Guardrails

Protect your brand from jailbreaks, competitor mentions, and out-of-scope advice under Build > Guardrails:

Competitor Deflection: Prevent comparing or promoting rival brands.
Discount Control: Enforce hard limits so the agent never promises unauthorized coupon codes or custom discounts.
Sensitive Data Masking: Automatically mask credit card numbers, passwords, and personal identification numbers in chat history.

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