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Leadblanc provides real-time conversational intelligence to show you exactly what your customers are asking, where friction occurs, and how well your agent is performing.

Core Analytics Views

  • Chats: Inbound conversation volume over time, peak customer inquiry hours, and resolution rates.
  • Topics Breakdown: Automatic clustering of customer questions into common themes (e.g. Shipping Inquiries, Return Policy, Product Compatibility, Billing).
  • Sentiment Analysis: Evaluates customer satisfaction throughout each conversation to flag negative experiences before they churn.
  • Widget & Channel Metrics: Conversion metrics tracking how many chat visitors clicked product links or converted into leads.

Privacy-Preserving Telemetry

All analytics in Leadblanc are engineered with strict privacy standards:
  • No customer names, phone numbers, or passwords are stored in raw analytics event properties.
  • Metric aggregations occur on EU-isolated infrastructure adhering strictly to GDPR guidelines.