> ## Documentation Index
> Fetch the complete documentation index at: https://docs.leadblanc.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Analytics & Telemetry

> Understand customer intent, measure sentiment, and monitor agent accuracy.

Leadblanc provides real-time conversational intelligence to show you exactly what your customers are asking, where friction occurs, and how well your agent is performing.

## Core Analytics Views

* **Chats**: Inbound conversation volume over time, peak customer inquiry hours, and resolution rates.
* **Topics Breakdown**: Automatic clustering of customer questions into common themes (e.g. *Shipping Inquiries*, *Return Policy*, *Product Compatibility*, *Billing*).
* **Sentiment Analysis**: Evaluates customer satisfaction throughout each conversation to flag negative experiences before they churn.
* **Widget & Channel Metrics**: Conversion metrics tracking how many chat visitors clicked product links or converted into leads.

***

## Privacy-Preserving Telemetry

All analytics in Leadblanc are engineered with strict privacy standards:

* No customer names, phone numbers, or passwords are stored in raw analytics event properties.
* Metric aggregations occur on EU-isolated infrastructure adhering strictly to GDPR guidelines.


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