> ## Documentation Index
> Fetch the complete documentation index at: https://docs.leadblanc.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Helpdesk Tickets

> Create and query support tickets programmatically.

Programmatically ingest support tickets or fetch active queues from your Leadblanc Helpdesk.

## Headers

**Authorization** `string` *required*

Bearer token: `Bearer lb_live_YOUR_API_KEY`

## Create Ticket Body

**subject** `string` *required*

Brief summary of the customer problem or inquiry.

**priority** `string` (default: normal)

Priority level: `low`, `normal`, `high`, `urgent`.

**customer\_email** `string` *required*

Email address of the customer.

**description** `string` *required*

Full detailed explanation of the inquiry.

***

## Response

```json theme={null}
{
  "status": "success",
  "data": {
    "ticket_id": "tkt_84021",
    "subject": "Exchange size for Order #4091",
    "status": "open",
    "priority": "normal",
    "assigned_to": null,
    "created_at": "2026-11-14T07:50:00Z"
  }
}
```


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